1.   When you contact us, you will have a chance to discuss your needs with an intake worker.

2.   As we sometimes have a waiting list for advocacy support, the intake worker will ask you whether you have any dates coming up where you will need an advocate. Some short-term assistance may be provided if the matter is urgent.

3.   The intake worker will let you know how long it will take to get an advocate to support you.

4.   If we are unable to provide advocacy support a full explanation will be given, and we will seek your permission to refer you to other appropriate agencies.

5.   We are aware that people with a disability may experience additional disadvantage due to cultural differences, language, gender, financial circumstances and/or social and geographical isolation.  We will, wherever possible, give priority to these individuals.

 What is next when Action for Community Living decides it can help me?

 1.   We will develop an agreed outcome with you, using the Advocacy Service Plan.

 2.   The Advocacy Service Plan is a brief statement of the current issue, desired outcome, action to be taken and timelines.

 3.   You can request to change the outcome of your plan at any time.

 4.   We must make sure that you have a clear understanding of the steps and strategies developed in your plan, and what is the outcome.

 5.   We will stop providing support when the agreed outcomes are achieved, or when requested by you, or where there is nothing more we can do to help you and/ or we have referred you to another suitable service.